Frequently Asked Questions

Shipping & Delivery

How long does shipping take? Most ready‑to‑ship items (apparel, earrings, small leather goods, Ranch Reads) ship within 3–5 business days. Custom leather orders and saddles have longer timelines noted below.

Do you offer tracking? Yes — every order includes tracking information once it ships.

Do you ship outside the U.S.? Not at this time, but we hope to offer international shipping in the future.

Returns & Exchanges

Do you accept returns? We accept returns on unworn, unused apparel and accessories within 14 days of delivery. Items must be in original condition.

Are custom items returnable? Custom leather goods and custom saddles are not eligible for returns or exchanges due to their personalized nature.

How do I start a return? Send us a message through the contact page and we’ll help you get started.

Apparel & Sizing

How do your graphic tees fit? Most tees are a true‑to‑size unisex fit. For a more relaxed feel, size up. For a more fitted look, size down.

Are your apparel items dropshipped? Some apparel pieces are dropshipped while we expand our in‑house inventory. All product pages clearly note whether an item is handmade, stocked at the ranch, or fulfilled through a partner.

Leather Goods

Are your leather goods handmade? Yes — all Bear Saddle Leatherworks items are hand‑cut, hand‑stitched, and handmade at the ranch.

What’s the turnaround time for custom leather orders? Most custom pieces take 2–4 weeks, depending on complexity and current workload.

Do you take custom requests? Absolutely. If you have a sketch, idea, or vision, we’ll work with you to bring it to life.

How do I care for my leather? We recommend occasional conditioning with a quality leather conditioner and keeping your item away from excessive moisture or heat.

Saddles

Do you build custom saddles? Yes — Clay builds custom saddles with traditional techniques and premium materials.

What is the saddle build time? Build times vary depending on design and current workload, but most saddles take 8–12 weeks.

Can I request specific tooling or design details? Absolutely. Custom tooling, seat styles, leather colors, and design elements are all available.

Do you offer saddle fittings or consultations? Yes — reach out through our contact page to schedule a consultation.

Order Issues

My package says delivered but I don’t have it. Check with neighbors or your local post office. If it still can’t be located, contact us and we’ll help you troubleshoot.

I received the wrong item. We’ll make it right. Contact us and we’ll get the correct item shipped out.

Payments & Processing

What payment methods do you accept? We accept major credit cards, Shop Pay, and other secure payment options available at checkout.

Can I use Shop Pay Installments? Yes — eligible orders can be split into payments through Shop Pay Installments.

Custom Work

How do I request a custom leather piece or saddle? Send us a message through the contact page with your idea. We’ll walk you through design options, pricing, and timelines.