Refund policy

At Bear Saddle Ranch, we stand behind the quality of every item we create and curate. Because our store includes both handmade leather goods crafted here on the ranch and dropshipped items fulfilled by trusted partners, our return guidelines vary depending on the product type.

Please read the policy below to understand how returns and refunds work for your order.


Return Window

You may request a return within 30 days of delivery. After 30 days, we are unable to offer refunds or exchanges.


Items Eligible for Return

To qualify for a return:

  • Item must be unused

  • In original condition

  • In original packaging

  • Must include proof of purchase


Non‑Returnable Items

The following items cannot be returned:

  • Custom leatherwork

  • One‑of‑a‑kind handmade leather items

  • Saddles

  • Made‑to‑order items

  • Digital downloads

  • Gift cards

  • Intimate or sanitary items

  • Health or personal care items

  • Hazardous materials or flammable goods

These items are final sale due to their personalized nature or safety regulations.


Dropshipped Items

Some products in our store are fulfilled by third‑party suppliers and do not ship from our ranch.

For these items:

  • Returns must be approved before sending anything back

  • We will provide the correct return address for the supplier

  • Do not ship dropshipped items to our ranch address unless instructed

If you’re unsure whether your item was dropshipped, email us at bearsaddleranch@gmail.com and we will verify your order.


Refunds

Once your return is received and inspected, we will notify you of approval or denial. Approved refunds are issued back to your original payment method. Processing times vary depending on your bank or card provider.


Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account

  2. Contact your credit card company

  3. Contact your bank

  4. Email us at bearsaddleranch@gmail.com if the refund still hasn’t posted


Sale Items

Sale items are final sale and cannot be refunded.


Exchanges

We only replace items that arrive defective or damaged. To request an exchange, email us at bearsaddleranch@gmail.com with photos of the issue.


Gifts

If the item was marked as a gift and shipped directly to you, you may receive store credit for the return value. If the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.


Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Return shipping is non‑refundable.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.


Return Address (for BSR‑made items only)

Bear Saddle Ranch 3039 County Road 3208 Wills Point, TX 75169

Do not send dropshipped items to this address unless instructed.